Terms of service

1. Who you are contracting with

The service is operated by byAUTO Pty Ltd (ABN 71 678 061 642), an Australian company. These terms are governed by the law of New South Wales, and the courts of New South Wales have jurisdiction.

2. What the service is

BidNomy collects records published by the Australian Government — approaches to market, contract notices, standing offer notices, grant awards, budget program statements and audit reports — and presents them for search, analysis and tracking. It also has AI features that answer questions over those records and over documents you upload, and a Model Context Protocol server that gives your own AI client the same tools. It is an analytical tool. It is not procurement advice, legal advice, or a substitute for the official publications.

3. Accuracy and the source record

Source records are collected on a schedule and can lag their publisher, be amended after collection, or contain errors made by the publishing agency. Where a decision matters, check the official record. AusTender, GrantConnect and the publishing agency remain the authority on their own data, and their terms continue to apply to it.

4. Your organisation and your account

The customer is the organisation, not the individual. The person who creates it is its owner, accepts these terms for it, and is responsible for what its members do.

• A seat is one named person, or one invitation that has been sent and not yet accepted. How many seats a plan holds is on the pricing page.
• Essentials and Pro are for one person. Their login is that person’s alone and may be used on up to two devices.
• The owner and any administrator can invite people, change a role and remove somebody.
• Sign-in credentials and API keys belong to one person. Do not share them.
• Tell us at support@bidnomy.com if you believe an account, a seat or a key has been used without authorisation.

5. Plans, fees and payment

• Plans are paid monthly or yearly, in Australian dollars, and shown exclusive of GST. 10% GST is added at checkout and on each renewal. The prices are on the pricing page.
• Payment is by card through Stripe Checkout. Card details go to Stripe. They do not reach our servers or our forms. Enterprise is quoted from A$900 a month and paid by invoice on the terms agreed with you.
• Team is bought for 3 to 5 people: its price covers 3, and each further seat is A$100 a month. An added seat is charged straight away for the rest of the period; a removed seat is not refunded and the lower price applies from the next renewal.
• Each plan includes AI credits that reset every month on the day the organisation subscribed and do not carry over; Team’s are one pot for the whole team. Extra credits are sold in packs (1,000 for A$25, 2,000 for A$50, 3,000 for A$75, plus GST). Pack credits are used after the plan’s credits and expire 12 months after purchase. A pack is a one-off purchase and is not refunded, except where the Australian Consumer Law requires it.
• Where a plan says “unlimited” it means unlimited for normal use by the people on the plan (fair use). We may contact you, and limit an organisation, if its use is far outside that.
• A plan renews at the end of each month or year it was bought for, at the then-current price, until it is cancelled. A monthly plan can be moved to yearly at any time; the unused part of the month is credited against the year.
• If a price changes we will email the organisation at least 30 days before it applies to a renewal.
• If a renewal payment fails the plan is not switched off straight away. It stays on while Stripe retries the card, and the billing page says the card needs attention. If it is still unpaid after that, the plan ends: the workspace is read-only for 7 days, then locked until a plan is bought.

6. Free trial

A new organisation can take one free trial of the Pro plan, for the length shown on the pricing page when it signs up (seven days unless that page says otherwise), with the AI credits it shows. No card is needed. The trial is offered once per organisation and once per person, and the number of trials per company email domain is limited. When it ends the workspace is locked until a plan is chosen; its work is kept for at least 90 days.

7. Cancelling and refunds

• You can cancel at any time in the Stripe billing portal, which the billing page opens.
• Cancelling takes effect at the end of the period you have already paid for. The plan runs until then.
• Moving to a lower plan, fewer seats or monthly billing takes effect at the next renewal; nothing is refunded.
• A monthly plan can be cancelled at any time; it runs to the end of the month already paid for, and that month is not refunded.
• A yearly plan is refunded in full if you ask within 14 days of its first payment — write to support@bidnomy.com. After that we do not refund the remainder of the year.
• Nothing here limits a refund the Australian Consumer Law requires.
• An organisation on early access can close at any time and owes nothing.

8. Acceptable use

You agree not to:

• resell, redistribute or republish bulk extracts of the data as a competing dataset;
• use the service or its data to build or feed a competing database or service;
• scrape or automate against the interface outside the documented API;
• attempt to identify individuals from records, use an AI feature to do it, or use the service for surveillance of a person;
• point a notification channel, a webhook or an AI client at a system you are not entitled to send data to;
• share a one-person login, or circumvent the limits your plan sets on seats, devices, jurisdictions or the rows an AI feature returns;
• extract government records in bulk through the interface, the AI features or the MCP server to rebuild them outside BidNomy.

9. Your content

Bids, tasks, notes and uploaded files belong to you. We store and process them to run the service. Everyone in your organisation can see the shared workspace, including the documents anybody in it uploads. Conversations with Bower stay with the person who had them, and so do that person’s API keys. We do not use your uploaded documents to train models. You can ask for an export or deletion at any time.

Government records stay in BidNomy: you can search, analyse and track them here, and quote what you need in your own bid, but no plan includes downloading the records themselves as a spreadsheet. Your own documents are always yours — bid documents, files you upload, your pipeline dashboard and your AI usage can be downloaded at any time.

10. AI features

AI answers are generated from the records in the service and from the documents you attach. They can be wrong. They are drafting aids. Check anything you rely on against the cited record before it goes into a bid. AI and your data sets out what is sent to the model, who runs it, and how long your words are kept.

11. Availability

The current plans carry no uptime commitment. Scheduled changes are announced in the product. If a change removes a feature a paid plan depends on, we will email the organisations on that plan.

12. Liability

Nothing in these terms excludes rights under the Australian Consumer Law. Subject to that, and to the extent permitted by law, our liability arising out of the service is limited to resupplying it, and we are not liable for lost profits, lost bids or indirect loss.

13. Ending it

You can cancel a plan or close an account at any time. We can suspend an account that breaches clause 8. When a plan or the trial ends the workspace is locked until a plan is chosen, and its work is kept for at least 90 days. On closure your content is deleted on request, or within 30 days of the account being closed, except where a record must be kept by law.

14. Changes to these terms

If these terms change we will email account holders before the change takes effect. Continuing to use the service after that is acceptance of the new terms.

15. Contact

Questions about these terms: support@bidnomy.com.